Maximising impact through focus

Each year the members of a chapter select which UniForum studies to focus on. All Universities participate ensuring Universities with efficient and effective service delivery models are as much involved as those just starting on the journey to develop their models.

Results from these collaborative studies help members understand the paradigm-changing choices available to them.

The techniques our expert facilitators use to maximise the impact of UniForum studies for members include:

  • Focusing on the key strategic questions that concern the executive team and the “big” decisions they need to make.
  • Designing study approaches and analytical methods to suit the topic and ensure a focus on the strategic “structural” issues rather than incremental improvement issues.
  • Assessing services from both an efficiency perspective and an effectiveness perspective to ensure the input to decisions is not one-dimensional.

Impact of UniForum studies is further enhanced through the UniForum Service Director workshops for each study, and the individually tailored briefings provided to the Executive Team at each University.

UniForum Service Director workshops

A detailed report on the overall findings for each UniForum study is provided to all members of the chapter, and forms the basis for study-specific workshops for the Executive Sponsors of the studies.

At the workshops, peers at different stages in the development of these services can engage through a structured process to understand the implications of choices they face.

Individually tailored Executive Team briefings

The critical activity at the conclusion of the UniForum studies is a briefing to each University’s Executive Team.

The briefing covers University-specific results and recommendations that are drawn from collaborative study data, and are set in the context of each member’s organisational capabilities and structure, highlighting the choices that may be available.

A focus of this activity is to provide input on the size of the opportunities for improving efficiency and effectiveness, and on possible priorities.